Instructions: Follow carefully Answer the following three (3) questions. Type your answers directly below each question (you can just type the numbers for each question)
Q1. What is feedback? How can verbal feedback affect customer encounters?
Q2. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.
Q3. What are the four spatial distances observed in Western cultures, and for which people or situations is each typically reserved?
You can use the necessary sources. chapter 11 from the book “The world of customer service, 3rd edition by Pattie Gibson.” that can be helpful for this assignment.